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CHSA has provided a grant to help expand the service, which has been running since May 2020. The QNI’s trained listeners are all Queen’s Nurses who are available to speak to nurses working in the community, primary and social care, about any aspect of work or personal life, in complete confidence.

Dr Crystal Oldman CBE, the QNI’s Chief Executive commented:

“We have been very concerned about the mental and emotional toll on the health of nurses since the start of the pandemic. The Queen’s Nursing Institute (QNI) was quick to respond to this, setting up a telephone listening service for all nurses working in the community, primary care and social care. We were fortunate to have considerable expertise within the QNI team in the field of telephone support lines, and the dedication of our Queen’s Nurses to become trained as listeners, offering a confidential ear to any nurse who wants to talk about work or personal life.

“Concerns about the mental and emotional health of nurses have only grown as the third wave of the pandemic has worsened in recent weeks. The impacts are likely to be long term, lasting far beyond the duration of the pandemic itself. We are therefore delighted to have received this major funding boost from CHSA, which will help us reach out to more nurses and give them the vital support they need at this time and in the future.”

Susan Dolton, Charity Manager at CHSA says:

“We are glad to be able to support theTalktoUs Listening Service. Nurses working in the community and social care have taken on a huge extra burden since the start of the pandemic, and we are very pleased to be working with the QNI on this bespoke and much needed initiative.”

To find out more and access the service please visit Talk To Us© – The Queen's Nursing Institute (

Image: @katestanworth