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Queen Margaret University: Reshaping Care Home Care: Listening & Learning with Older Persons

In 2017, a grant of £25,878 was awarded to Queen Margaret University (QMU) for the Listening & Learning project. This project is a practice development initiative aimed at enabling nursing teams in two care homes within the Randolph Hill Nursing Homes Group in Scotland to improve the experience of care for older persons through real time listening and learning. The project focused on listening to feedback from care home residents and addressing this feedback to prevent issues from becoming formal complaints so as to improve patient care. The project will help nursing staff develop their skills by applying the Listening & Learning model. The project both develops nursing practice within care homes and aims to improve patient care.